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Returns Policy

PART 1 – CATEGORY, RETURN WINDOW AND ACTIONS POSSIBLE

7-Days Replacement Policy

A. Damaged/Different Product Delivered

Please raise a replacement request by visiting the return section.

Customers are required to record an unboxing video of the package for claim verification. In case of any transit damage or different product delivered, the customer must provide a clear unboxing video captured at the time of opening the parcel. This is mandatory to enable insurance claims with courier partners.

7-Days Replacement Policy

B. Defective Product Delivered

Though highly unlikely, but in case of any technical issues with the product the customer needs to visit nearest brand service centre for assistance, as our products are covered under brand warranty.

If the brand denies the warranty (within the promised warranty period), a replacement will be issued from our end.

Returns Policy

PART 2 - GENERAL RULES FOR A SUCCESSFUL RETURN

  1. The item must be unused, in original condition, and include all accessories and original packaging.
  2. An unboxing video is mandatory for damaged or incorrect product claims. The return window begins upon delivery. Our courier partner, Bluedart/Delhivery, will pick up the item from your location. 
  3. Replacement will be processed upon receipt of the return package at our warehouse and completion of a quality check. Any discrepancies may lead to rejection of the return as per our terms & conditions.
  4. Once your return request is approved, the product must be handed over to the courier within 7 days.


 Cancellation Policy

  1. To cancel your order, please refuse the package at the time of delivery. Please note that charges, as mentioned below, will apply for order cancellations. The refund will be processed to your original payment method once the item is returned to our warehouse. The amount will be credited within 3–5 business days, subject to your bank’s processing timelines.
  2.  Payment MethodCancellation/Restocking Charges All Methods10% of Order Value or INR 499 Flat Fee (whichever Maximum)


All Legal Matters are subject to Behror Jurisdiction Only