Replacement, Return, Refund & Cancellation Policy – Boomdeal.in
Shipping Policy
At Boomdeal.in, we strive to deliver your orders safely and on time across India.
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Orders are generally delivered within 3-7 business days after confirmation.
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Delivery timelines may vary for remote locations, special orders, or unforeseen circumstances.
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Free shipping is available on selected products and locations.
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We partner with trusted courier companies such as Delhivery, Blue Dart, DTDC, XpressBees, Ecom Express, and other reputed logistics providers.
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Delivery delays caused by weather conditions, natural disasters, transportation issues, or other circumstances beyond our control may occur.
Replacement Policy
We offer replacement only for:
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Manufacturing defects
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Dead on Arrival (DOA) products
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Wrong product delivered
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Product received in damaged condition
Replacement Eligibility
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Replacement requests must be raised within 7 days of delivery.
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The product must be unused and returned with all original accessories, manuals, warranty cards, and packaging.
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Original purchase invoice is mandatory.
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An unboxing video is required for claims related to physical damage, missing items, or wrong product delivery.
How to Request a Replacement
Email us at help@booomdeal.in with:
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Order ID
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Product Name
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Reason for replacement
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Product photographs
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Unboxing video (if applicable)
Our team will review your request within 24-48 business hours.
Pickup & Replacement Process
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Approved replacement requests will be picked up from the customer’s address whenever service is available.
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In some locations, customers may be required to self-ship the product.
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Replacement product will be dispatched after successful quality inspection of the returned item.
Replacement Is Not Applicable
Replacement requests will not be accepted in the following cases:
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Request submitted after 7 days of delivery.
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Product damaged due to misuse, negligence, liquid damage, electrical surge, or accidental damage.
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Product has been installed, altered, or repaired by unauthorized persons.
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Missing accessories, manuals, warranty cards, labels, or original packaging.
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Serial number, IMEI, or barcode is removed or tampered with.
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Physical damage reported after 24 hours of delivery.
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No valid purchase invoice available.
Return & Refund Policy
7-Day Return Guarantee
Customers may request a return within 7 days of delivery only if:
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Wrong product was delivered.
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Product arrived damaged.
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Product has a verified manufacturing defect.
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Product is non-functional upon arrival.
Return Conditions
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Product must be unused and in original condition.
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All accessories, manuals, and packaging must be included.
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Valid purchase invoice must be provided.
Refund Processing
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Refunds are processed after successful inspection of the returned product.
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Approved refunds are credited within 5-7 business days to the original payment method.
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COD orders may be refunded via bank transfer, UPI, or store credit.
Non-Refundable Situations
Refunds will not be issued for:
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Customer change of mind.
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Incorrect product selection by customer.
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Minor color variations due to screen display differences.
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Products damaged due to improper use.
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Warranty-related issues covered directly by the manufacturer.
Warranty Policy
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All products are covered under the respective manufacturer’s warranty, wherever applicable.
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Warranty terms and duration vary by brand and product category.
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Physical damage, liquid damage, misuse, and unauthorized repairs are not covered under warranty.
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Customers may be required to visit the nearest authorized service center for warranty support.
Cancellation Policy
Before Shipment
Orders can be cancelled within 6 hours of placing the order or before shipment, whichever occurs first.
After Shipment
Orders cannot be cancelled once shipped from our warehouse.
Payment Gateway Charges
Payment gateway charges, EMI processing fees, convenience fees, and financial service charges are non-refundable in case of order cancellation.
Damaged Package Policy
If the outer package appears damaged, torn, tampered, or opened:
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Mention the damage on the courier Proof of Delivery (POD).
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Record an uninterrupted unboxing video.
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Report the issue to help@booomdeal.in within 24 hours of delivery.
