Item Returned
An item can be returned if the replacement unit is not available, if the customer is facing any issue with the ordered item within the warranty period then they can contact us for a replacement or authorised repairs and if the replacement/repair is not available then can return the product and get a full refund.
All products listed on elcytec.com are eligible for a free replacement or authorised repair within the mentioned warranty period, if you receive a product with any functionality issue.
However, if you receive an incorrect, damaged, or different product or one with missing accessories, please contact us within 24 hours of delivery.
A. Damaged/Different Product Delivered
Please raise a replacement request by visiting the return section.
Customers are required to record an unboxing video of the package for claim verification. In case of any transit damage or different product delivered, the customer must provide a clear unboxing video captured at the time of opening the parcel. This is mandatory to enable insurance claims with courier partners.
B. Defective Product Delivered
Though highly unlikely, but in case of any technical issues with the product the customer needs to visit nearest brand service centre for assistance, as our products are covered under brand warranty.
Though highly unlikely, but in case of any technical issues with the product the customer needs to visit nearest brand service centre for assistance, as our products are covered under brand warranty
Note: We request our customers to not accept tempered / pre-opened packages and always record an unboxing video of the received package as that is required by our shipping partner to investigate the delivery of package with incorrect, damaged, or different product or in case of missing mentioned accessories.
We request our customers to keep all the items that comes with the ordered item like box and all the accessories till the warranty period expires. Please note any physical damage to ordered item from customer’s end will void it’s warranty and replacement policy.
In case the reverse courier pickup is not available due to factors like security, un-serviceability or delays then the customer will have to send the product back to our address (we will refund the courier charges) and then we will proceed with the replacement/repairs and In case a replacement/repairs is not available or cannot be arranged then the customer is eligible for a refund.
Return Policy Abuse
We want all our customers to have a great experience with us at boomdeal.in, In order for our product warranty to be sustainable and fair for all, we take warranty policy abuse seriously.
“We operate on very thin margins and always try to bring the best deals to our customers and most of our customers are very satisfied with their purchases and a lot of them purchase regularly from our store but there are a few customers who have tried to defraud us by claiming that they didn’t get what they ordered (received a different item) and tried to provide false proofs for the same (found out upon investigation) but we take these kind of issues very seriously as all packages are protected with security seal and gets scanned with X-RAYs at multiple points and we only use trusted courier partners and all our packages are insured for uncertainties.
We request these type of people to not order from our store as we’ll block their account and won’t entertain such fraudulent practices and if required we will even take legal action against them.”
We monitor customers who have placed multiple replacement requests with us. Even the ones who place these requests on multiple accounts. This makes us feel like there are certain customers who are not here to shop but to “borrow” a product just to return it later. We will deny repeat return requests from customers who use such tactics and prohibit them from future purchases.We want you to have a pleasurable shopping experience with us.
While most of our customers use our policies as intended, we would really appreciate it if everyone would kindly respect our policies so that we can continue serving you better.
We don’t want the handful of people who attempt to abuse our policy to ruin the experience for everyone else.
For any further queries on returns, please email us at help@boomdeal.in with your order ID or number.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Cancellation Policy
To cancel your order, please refuse the package at the time of delivery. Please note that charges, as mentioned below, will apply for order cancellations. The refund will be processed to your original payment method once the item is returned to our warehouse. The amount will be credited within 3–5 business days, subject to your bank’s processing timelines.
PART 2 – GENERAL RULES FOR A SUCCESSFUL RETURN
The item must be unused, in original condition, and include all accessories and original packaging.
An unboxing video is mandatory for damaged or incorrect product claims. The return window begins upon delivery. Our courier partner, Bluedart/Delhivery, will pick up the item from your location.
Replacement will be processed upon receipt of the return package at our warehouse and completion of a quality check. Any discrepancies may lead to rejection of the return as per our terms & conditions.
Once your return request is approved, the product must be handed over to the courier within 7 days.
For warranties and product-related support.
Mail us at: help@boomdeal.in (Response may take up to 48hrs)